Claim Manager at Special guarantee fund (SGF): (Deadline 25 December 2025)
Job responsibilities
• Coordinate the management of sinister files and produce activities reports within the unit; • To transmit mails to the address of the beneficiaries to the third party and other partners of the fund in the framework of the management of sinister cases; • Manage cases of victims attacked by the National Park animals; • Technically analyses elements and document in the files of sinister and establish the eventual responsibility of the SGF • Suggest resolutions to be taken on the sinister cases accepted; • To update the sinister cases until their closure: reserve, payments done, record all elements contained in the files etc. • Follow up the trend of sinister cases and their filing; • Eventually participate to required investigations on the sinister cases; • To explain and direct beneficiaries of compensation and other partners as regards sinister case and inform them about the development of their files; • To report to the officer in charge of appeals any sinister case in connection with a non insured vehicle as he/she receives it and transmit it to him as soon as it is closed; • Request any expertise and necessary investigation and make a follow up of their development by giving required information for the smooth carrying out of investigations; • To update the record of expenses made on each sinister case under her management; • Carry out any other task assigned to him by his superiors
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Qualifications
- Bachelor’s Degree in Public Administration
0 Year of relevant experience
- Bachelor’s Degree in Administrative Sciences
0 Year of relevant experience
- Bachelor’s Degree in Management
0 Year of relevant experience
- Bachelor’s Degree in Law
0 Year of relevant experience
Required competencies and key technical skills
- Verbal and written communication skills
- Team work and team building skills;
- Able to work well with both internal and external stakeholders
- Effective communication skills
- Confidentiality, ethical and teamwork skills;
- Strong negotiation skills with high professional and ethical standards;
- Ability to communicate convincing arguments, justifying the granting or rejection of applications both orally and in writing;
- Communication and Collaboration Skills
- High sense of responsibility and integrity
Psychometric Languages
- English
Psychometric Domains
- Critical thinking
Competence / Skills
- Decision making
Competence / Skills
- Behavioral observations
Behavior and attitude
- Patience
Behavior and attitude
- Assertiveness
Communication skills
- Clear and Effective Communication
Communication skills
- Adaptability and Flexibility
Communication skills

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